Return Policy

Last updated: June 2026

Sommeil&Co (operated by CB Media Solution LLC) wants you to love what you buy. This policy explains your options if you change your mind, and your rights if something is wrong with your order. Nothing in this policy limits or replaces the rights you have under the Australian Consumer Law (ACL).

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, the goods you buy from us must be of acceptable quality, match their description, and be fit for any purpose we told you about.

  • Major problem: If a product has a major failure (for example, it is unsafe, significantly different from its description, or would not have been bought by a reasonable consumer aware of the fault), you are entitled to choose a refund or a replacement.
  • Minor problem: For problems that don't amount to a major failure, we may choose to repair the item, replace it, or refund you within a reasonable time.
  • You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by a fault in our goods.

These rights apply regardless of the change-of-mind timeframes below.

Change-of-mind returns (30 days)

Beyond your ACL rights, we also accept change-of-mind returns within 30 days of delivery, provided the item is:

  • unused, unwashed and in its original condition; and
  • returned in its original packaging with all accessories, controllers and cords included.

For hygiene and safety reasons, change-of-mind returns can't be accepted on items that have been used or washed (this does not affect your rights if the item is faulty). Change-of-mind return shipping is paid by the customer.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, contact us within a reasonable time and we'll make it right — we cover return shipping for faulty or incorrect items, and you can choose a replacement or refund where the failure is major. Please keep photos of any damage as they help us resolve things quickly.

How to start a return

  1. Email contact@krompods.com with your order number and the reason for the return.
  2. We'll reply within 1 business day with the return address and simple instructions.
  3. Send the item back as instructed (please don't send items back before contacting us).

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method, normally within 5–10 business days. Your bank or card provider may take a little longer to show the funds.

Need help?

Email us any time at contact@krompods.com — we're happy to help before or after your purchase.