• Free delivery
  • Duty paid before the parcel moves
  • Two-year guarantee
  • Fourteen days to change your mind
Maison Alcôve Heated textiles
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Terms of Service

These terms apply to everything you buy from this site. They are written to be read, not to be skipped. If something here is unclear, ask us before you order. The address is at the bottom.

Last updated: {{DATE_MISE_EN_LIGNE}}

1. Who you are buying from

Maison Alcôve is a trading name of CB Media Solution LLC, a limited liability company registered in the State of Wyoming, United States. EIN 98-1837239.

Registered address: CB Media Solution LLC 5830 E 2nd St, Ste 7000 #21993 Casper, WY 82609 United States

Returns address, United Kingdom: {{ADRESSE_RETOUR_UK}}

VAT number: {{NUMERO_TVA}}

Email: {{EMAIL_CONTACT}} Phone: {{TELEPHONE}} Hours: {{HORAIRES}}

"We", "us" and "our" mean that company. "You" means the person placing the order.

2. Who we sell to

We sell to consumers buying for personal use, aged 18 or over, at a delivery address in the countries listed in our Shipping Policy. We do not sell for resale. If you want to buy in quantity, write to us instead of placing an order.

3. What we sell

Mains-powered heated textiles for home use: heated throws, heated underblankets and heated cushions. They are household appliances. They are not medical devices and we do not sell them as such.

Each product page carries the specification that matters: power in watts, size in centimetres, material, heat settings, timer, and whether the controller detaches. Those figures are the contract. Photography is representative; screens vary, so a colour may sit slightly differently in your room.

Products are supplied for indoor domestic use, following the instructions supplied with them. Do not use a heated product on a child under three years old, or with anyone who cannot operate the controller themselves.

4. Prices, currency and tax

Prices are shown in GBP (£) and include {{MENTION_TVA}}.

The price you see on the product page is the price you pay. Delivery is free on every order, and it is shown as free in the basket and again at checkout. There are no handling fees, no service fees and no pre-ticked extras.

We may change prices. The price that applies to your order is the one displayed when you place it. If a price is obviously wrong (a decimal in the wrong place, a throw at £1), we may cancel the order and refund you in full rather than fulfil it. We will tell you why, and we will not charge you anything.

Duty and import tax are paid by us, before the parcel moves. The price on the product page is the price you pay. Nothing is collected at your door, and no carrier will contact you for a payment. That sentence appears on every product page and on the Shipping Policy in exactly the same words, because it is exactly the same commitment.

5. Placing an order

Adding an item to your basket is not an order. Your order is placed when you pay, and at that point you are making us an offer.

We accept your offer when we email you to say your order has been dispatched. That email forms the contract. Until then there is no contract, and we may decline the order, for example if the item is out of stock, if we cannot deliver to your address, or if we suspect fraud.

You will receive:

  1. An order confirmation, straight away, listing what you bought and what you paid.
  2. A dispatch email with a tracking number when the parcel leaves.

If neither arrives within {{DELAI_CONFIRMATION_COMMANDE}}, check your spam folder, then write to us.

6. Payment

We accept {{MOYENS_PAIEMENT}}. The methods shown at checkout are the methods that work; we do not display badges for payment methods we cannot take.

You are charged when you place the order. If the payment fails after you have received a confirmation, we will contact you before cancelling.

Payment is processed by {{PRESTATAIRE_PAIEMENT}}. We never see or store your full card number.

7. Delivery

Delivery times and destinations are set out in the Shipping Policy, and the figures there are the same figures you see at checkout. Delivery is free on every order, with no minimum and no end date.

Goods become your responsibility once they are delivered to the address you gave us, or to a person you nominated to receive them. If nobody is there, the carrier will follow its own process: a neighbour, a safe place, a collection point.

If we have not agreed a delivery date with you, we will deliver without undue delay and within 30 days of the day after the contract is formed. That is your right under the Consumer Rights Act 2015. If we miss it, you can give us a new, reasonable deadline; if we miss that one too, you can cancel and get your money back.

8. Changing your mind

You have 14 days from the day after delivery to cancel, without giving a reason. That is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We do not ask for it back. Tell us within those 14 days, send a photo and your order number, and we refund you in full. It stays with you. Give it to someone who is cold.

There are two exceptions, both written out on the Refunds page: a repeat request on one account, and a fault we need to examine. In both cases we pay for the return and send you a prepaid label, and nothing is deducted from your refund.

9. If something is faulty

Your legal rights are not affected by anything on this page.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

  • Within 30 days of delivery you can reject the item and get a full refund.
  • After 30 days and within six months you can ask for a repair or a replacement. If that fails, you can claim a refund, which may be reduced to reflect the use you have had. In this period it is for us to show the fault was not there at delivery, not for you to show it was.
  • After six months the same rights apply, but you may be asked to show the fault was present at delivery.

In addition, we give a commercial guarantee of two years from delivery against manufacturing defects. It sits on top of your legal rights and never in place of them.

A photo and your order number are enough to start a claim. If we need to examine the unit we will ask for it, pay for the return and send you a label.

The guarantee does not cover damage from misuse: a throw folded or bunched while switched on, a controller put through the wash, a cut or pierced heating wire, use outdoors, or use with an extension lead or timer socket that the instructions exclude.

10. What we ask of you

Follow the instructions supplied with the product. Check the cable and the fabric before each season. Stop using a product that is scorched, frayed or damaged, and tell us.

Do not use the site to place fraudulent orders, to scrape our content, or to copy our photography and text. Both are ours.

11. Our responsibility to you

If we fail to meet these terms, we are responsible for loss you suffer that is a foreseeable result of that failure. We are not responsible for loss that was not foreseeable, or for business losses. These terms cover personal use.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If a court finds one clause unenforceable, the rest still stand.

12. Complaints

Write to {{EMAIL_CONTACT}}. Or call {{TELEPHONE}}, {{HORAIRES}}. We reply within {{DELAI_REPONSE}} and tell you what we intend to do.

If we cannot agree, you keep every route the law gives you, including the courts.

13. Changes, and the law that applies

We may update these terms. The version that governs your order is the one published when you placed it, and we keep the date at the top current.

These terms are governed by the law of the State of Wyoming, United States.

That choice does not take anything away from you. If you are a consumer, you keep every protection the law of the country you live in gives you, and those protections cannot be signed away. If you live in the United Kingdom, that includes the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the rights set out in sections 8 and 9 above). You can also bring proceedings in the courts of the country where you live.

We say this plainly because a company registered abroad is exactly the kind of thing that makes people wonder where they stand. You stand where UK law puts you.

Maison Alcôve, CB Media Solution LLC · 5830 E 2nd St, Ste 7000 #21993, Casper, WY 82609, United States · UK returns: {{ADRESSE_RETOUR_UK}} · {{EMAIL_CONTACT}} · {{TELEPHONE}}